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Reports to: Lounge SupervisorIn order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Bartenders play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ &amp; ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*Key Responsibilities<ul><li>Deliver excellent customer service with warmth and professionalism, responsibilities include and are not limited to:<ul><li>Stay updated on beverage knowledge, including wine, spirits, cocktails, and tea.</li><li>Assist guest in taking orders and provide menu recommendations </li><li>Ensure efficient delivery of drinks and snacks according to specifications</li><li>Address bespoke drink requests and maintain customer satisfaction</li><li>Maintain lounge cleanliness and uphold stock levels</li></ul></li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>Relevant working experience in catering hospitality, fine dining, sizeable luxury hotel, lounge, airport or in similar capacity is an advantage</li><li>Knowledge of wines, spirits, and cocktail, is an advantage</li><li>Proficient in English</li><li>Good teamplayer, and customer-oriented attitude</li><li>Flexible to working in different working hours and overtime if needed</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of</li><li>World-class training and structured career progression path</li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture</li><li>Extensive medical coverage &amp; insurance scheme for you and your dependents</li><li>Flexible retirement scheme</li><li>Discounted travel across many airlines for you and your family</li></ul>Personal &amp; Application Information Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer. *Terms and Conditions Apply.

Cathay Pacific Airways

Lounge Bartender

Reports to: Lounge SupervisorIn order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition. Lounge Attendants play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ &amp; ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*Key ResponsibilitiesEngage &amp; deliver excellent customer service for customers with warmth and professionalism, responsibilities include and are not limited to:<ul><li>Present menus, take orders and serve food &amp; beverages</li><li>Demonstrate a complete understanding of food &amp; beverages items and make recommendation</li><li>Understand customer requirements and maintain customer satisfaction during their stay</li><li>Maintain lounge cleanliness &amp; uphold stock levels in the restaurant</li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>F.5 or Diploma in Hospitality / F&amp;B or related disciplines is an advantage</li><li>Relevant working experience in catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage</li><li>Work experience at lounge / airport is desirable</li><li>Standard of spoken/ written English and Cantonese. Mandarin is an advantage</li><li>Customer oriented, energetic with helpful and outgoing personality</li><li>Keen to develop a career in Food &amp; Beverage industry</li><li>Demonstrate a positive attitude, attention to detail, great team work, ability to work well under pressure</li><li>Flexible and adaptable to work in different working hours, able to work overtime in case of flights delay</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of</li><li>World-class training and structured career progression path</li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture</li><li>Extensive medical coverage &amp; insurance scheme for you and your dependents</li><li>Flexible retirement scheme</li><li>Discounted travel across many airlines for you and your family </li></ul>Personal &amp; Application Information Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer. *Terms and Conditions Apply.

Lounge Attendant 

Role IntroductionReports to: Baggage Services LeadHKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*.Key Responsibilities<ul><li>Deliver a seamless baggage experience to our passengers</li><li>Act as ambassadors greeting arrival passengers</li><li>Ensure any problems with baggage are dealt with quickly and with minimum disruption possible</li><li>Offer alternative solutions to settle baggage claims and render assistance to all passengers</li><li>Trace missing baggage thoroughly</li><li>Arrange delivery of mishandled bags to passenger promptly</li><li>Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow up</li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>Good command in spoken English. Proficiency in Cantonese and Mandarin are an advantage</li><li>Flexibility to work on shift schedules (including overnight, weekend and public holidays)</li><li>As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test</li></ul>Personal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.*Terms and Conditions Apply.

Baggage Services Officer

Role Introduction**Promising and Structured Career Development in Airport Services Delivery Department**Customer Service Officer III &gt; Customer Service Officer II &gt; Service Excellence Lead &gt; Manager on Duty &gt; Duty Manager Reports to: Service Excellence LeadUpon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above*.If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*.Key Responsibilities<ul><li>Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations</li><li>Deliver a seamless airport experience to our passengers from check-in to boarding</li><li>Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas</li><li>Opportunities to assist some behind-the-scene operations tasks</li><li>Prepare flight related documentations to ensure safe and an on-time operations</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of</li><li>World-class training and structured career progression path</li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture</li><li>Special allowance(s) is entitled to overnight and public holiday shifts</li><li>Extensive medical coverage &amp; insurance scheme for you and your dependents</li><li>Flexible retirement scheme </li><li>Discounted travel across many airlines for you and your family</li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>Good command in spoken English. Proficiency in Cantonese and Putonghua are an advantage</li><li>Flexibility to work on shift schedules (including overnight, weekend and public holidays)</li><li>Fresh graduates are welcome, experience in hospitality or service industry would be an advantage</li><li>Candidate with at least 1.5 year of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer (more relevant package will be offered)</li><li>As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test</li></ul>Personal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.*Terms and Conditions Apply.

Airport Customer Services Officer (Salary can be 20k or up, including allowances)

Reports to: Customer Contact Team LeadDepartment: Customer Care Department (CCD)Role IntroductionThe Customer Care Advisor should achieve the highest customer service standards when servicing and selling to customers.Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Also to provide one-stop-shop customer service through all Digital - LiveChat, WhatsApp and Telephone channels.Interpret customer needs, promote Cathay Pacific (CX) services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.With your expertise, skills and knowledge you will be arranged one of the position to be part of the team and learn to be proficient multi-tasking. Job positions includes Call &amp; Digital Channel Team, Fulfilment Team, and High Tiers Membership Team. In your day-to-day job, frequent communication among the position is required.**Promising and Structured Career Development Steps in Customer Care Department** <ul><li>Customer Care Advisor (III, II, I)</li><li>Senior Customer Care Advisor</li><li>Customer Contact Team Lead</li><li>Assistant Manager Customer Contact</li><li>Customer Contact Manager</li></ul>Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*.Key ResponsibilitiesDiverse Roles and Responsibilities across 3 teamsFulfilment Team<ul><li>Assist handling Ticketing fulfilment, membership benefits and membership administration support</li><li>Handle incoming emails, calls from Internal and External Customers including our OneWorld partners</li><li>Responsible for both inbound and outbound exceptional tickets call handling</li><li>Work closely with Revenue team to improve booking quality of all flights to maximize sales opportunity and revenue</li><li>Perform hot flight check on high demand flights</li><li>Handle all transit layover hotel requests for all Hubs</li><li>Medical &amp; Special Case Handling</li></ul>Call &amp; Digital Channel<ul><li>Recommend travel products, fares and services and provide after-sales support to customers</li><li>Support Customer Contact teams around the world when required</li><li>Assist customers to buy and self-serve seamlessly through our websites, cathaypacific.com and mobile application</li><li>Assist customer to resolve disservice situations e.g., determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularity occur</li><li>Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics</li><li>Capture every sales opportunity to improve revenue generations</li></ul>High Tiers Membership Team<ul><li>To manage member relationships through good communications and customer service</li><li>Capture every sales opportunity to improve revenue generation</li><li>Take care of member’s flight bookings, provide “pre-flight advisory” and “post-flight follow-up” services as appropriate</li><li>Handle complaints and customers’ feedback. Anticipate escalation and take over calls when needed, provide solution and/or compensation through different contact channels</li></ul>Requirements<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>Good command of written and spoken English</li><li>Good spoken in Cantonese and Mandarin</li><li>Customer service oriented attitude</li><li>Great communication, listening and problem-solving, also teamwork skills, with the ability to work independently, stay organized, and thrive under pressure</li><li>Proficiency in PC operation</li><li>Flexible and willing to work with multi-tasking</li><li>Ability to work 7 x 24, including Public holidays</li><li>3 years or above with customer service experience</li><li>Background in hospitality is preferable</li></ul>Benefits<ul><li>Being part of a world-class service brand to be proud of </li><li>Roster based on a 5-day working week with flexible shift patterns to suit different lifestyles</li><li>World-class training and structured career progression path </li><li>A safe and collaborative working environment which embraces a diverse and inclusive culture </li><li>Extensive medical coverage &amp; insurance scheme for you and your dependents </li><li>Flexible retirement scheme  </li><li>Discounted travel across many airlines for you and your family</li><li>Apply flexible work arrangement</li></ul>Personal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.*Terms and Conditions Apply.

Customer Care Advisor (Experienced Hire)

Join now and be eligible to get a New Joiner Incentive of HK$ 12,000*Move Beyond with us together!Your Overall Package:<ul><li>5 Day Working Week with Flexible Patterns</li><li>Clear and Structured Progression Path From Day 1</li><li>Discounted Travel For You &amp; Your Family</li><li>Flexible Benefits At Your Control</li><li>Flexible Retirement Schemes</li></ul>Your Journey With Us:Reports to: Customer Contact Team LeadAs a Customer Care Advisor, you will be the brand ambassador to connect our customers and deliver high-quality service through various digital channels, including LiveChat, WhatsApp, and telephone.Diverse Roles and Responsibilities with assignment to one of our dedicated teams upon joining:Fulfilment Team<ul><li>Assist with ticketing, membership benefits, and administration</li><li>Handle communications with customers, including OneWorld partners</li><li>Manage exceptional ticket calls, improve booking quality, and handle hotel requests</li><li>Address medical cases and special requests</li></ul>Call &amp; Digital Channel<ul><li>Recommend travel products and provide after-sales support</li><li>Support global Customer Contact teams</li><li>Ensure seamless online purchases and resolve disservice situations</li><li>Achieve contact center performance goals and maximize revenue</li></ul>High Tiers Membership Team<ul><li>Manage member relationships and maximize revenue</li><li>Handle member flight bookings and provide pre/post-flight services</li><li>Address complaints, anticipate escalations, and provide solutions and compensation</li></ul>Key Capabilities:<ul><li>Right to work in Hong Kong</li><li>Minimum age of 18</li><li>Strong command of English (written and spoken)</li><li>Fluent in Cantonese, Mandarin, (spoken)</li><li>Customer service-oriented attitude</li><li>Good interpersonal and problem-solving skills</li><li>Proficient in PC operation</li><li>Flexible availability for shifts, including overnights, weekends, and public holidays</li></ul>Your Upgrades:Join our team to embark on a promising and structured career path within our dynamic Customer Care Department. From entry-level to management roles, we provide opportunities for growth, skill enhancement, and leadership development –Customer Care Advisor (III, II, I) &gt;Senior Customer Care Advisor &gt; Customer Contact Team Lead &gt; Assistant Manager, Customer Contact &gt; Customer Contact ManagerPersonal &amp; Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.*Terms and Conditions Apply.

Customer Care Advisor (Call Channel / Chat Channel)

An exciting opportunity exists to join our professional Project Management team in partnership with the Single Aisle Wing Value Stream Management (VSM). The VSM is the Industrial programme Management with E2E accountabilities on TQC. The successful candidate will be motivated and passionate to maximise and drive best practice Project Management governance, methods and tools across the workstreams of the VSM.These roles will report directly to the Head of the VSM workstream, relevant Project team or to the Head of PM Office. You will support the SA Wing VSM team (OSW) at stream level in all aspects of professional project management to achieve time, cost and performance objectives.The primary focus will be on Ramp Up Governance and/or key Enablement Projects, but skills and experience in all of the following areas will be required.<ul><li>Work Package Management &amp; ToW Management</li><li>Change Control &amp; MOD Implementation</li><li>Integrated Planning, Ramp-up &amp; Capex</li><li>RC &amp; Business Performance</li></ul> Tasks &amp; Accountabilities As the successful candidate, your main activities will include:<ul><li>Ensuring VSM projects are supported with a strong Project Management Expertise and that appropriate Project &amp; Programme Management structure, governance and practices are applied. The scope of involvement will span across the streams of the VSM team.</li><li>Working with the VSM project leaders &amp; project organisation on a day to day basis.</li><li>Raising the understanding and acceptance of best practice project management within the</li><li>VSM teams by coaching and providing awareness sessions, challenging project leaders where needed.</li><li>Shaping methods and tools in accordance with PM standards to the needs of the project / activity.</li><li>Supporting efficient communication and stakeholder management, ensuring that activities are aligned with interfacing projects and operations.</li><li>Promoting Agile WoW and acting as Scrum Master for project activities where needed.</li><li>Establishing E2E project plans and controlling all changes versus the initial baseline. Identifying associated Earned Value Management (EVM) milestones and project critical paths.</li><li>Tracking performance versus plan throughout the project lifecycle. Analysing project information to anticipate deviations from target and proposing preventive / corrective actions to support project level decision making. Providing clear and regular reporting throughout all project phases.</li><li>Driving the Risk &amp; Opportunity Management process in line with the existing R&amp;OM plan. Owning the associated R&amp;O register and regularly providing the Project Leader &amp; A320 Family Risk Officer with the current risk and opportunity status.</li><li>Jointly working with Finance to compare cost incurred and time spent for progress achieved against current planning. Preparing and publishing of reports as required. Defining and delivering relevant KPls &amp; dashboards for effective performance management. Contributing to all team reviews as required. Preparing and supporting project management reviews (PRM, Operational meetings etc.).</li><li>This role may involve occasional travel for business and as such you must be able to travel accordingly.</li></ul>Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.airbus, project, management, business partner, budget management, scheduling, contract, stakeholder, communication

Project Management Business Partner

Manager - Line Maintenance Operations. Reports to: General Manager, JEDJob Purpose:The Manager for Line Maintenance Operations will be responsible for the effective management and control of Line Maintenance operations, ensuring our client's airline's safety, compliance, sustainability, and operational excellence on a 24/7 basis.Key Accountabilities:Managerial Accountabilities:<ul type="disc"><li>Strategy Formation and Implementation: </li><li>Leadership and Direction: </li><li>Organization Structure: </li><li>Budgeting and Financial Performance: </li></ul>Job-Specific Accountabilities:<ul type="disc"><li>Develop and implement effective line maintenance operations.</li><li>Manage technical projects as directed.</li><li>Prepare cost estimates for line maintenance.</li><li>Ensure certifying staff compliance with training and regulatory requirements.</li><li>Implement Human Factors and Human Performance principles.</li><li>Ensure maintenance standards meet customer and regulatory requirements.</li><li>Promote safety through SMS processes and risk assessments.</li><li>Maintain a safe working environment and promote quality and security awareness.</li><li>Actively manage incidents to minimize loss.</li><li>Support employee involvement in Safety Management System and safety culture.</li><li>Manage spares, tools, and equipment for safety and cost efficiency.</li><li>Ensure technical support for line operations.</li><li>Monitor and take corrective action on reports.</li><li>Coordinate with other departments for efficient operations.</li><li>Manage employee attendance, leave, and overtime.</li><li>Perform other duties as directed by Head of Maintenance.</li></ul>Corporate Accountabilities:<ul type="disc"><li>Ensure compliance with quality, health, safety, and environmental policies.</li><li>Perform related duties or assignments as directed.</li></ul>Qualifications &amp; Experience:Minimum Qualification: Bachelor's degree in Engineering (Mechanical, Electrical, Aeronautical, Avionics, Industrial, or related field).Line Maintenance Operations Manager

Manager - Line Maintenance Operations

Since 1978 our Group has continued to provide end to end innovative and efficient solutions to customers, encompassing a complete range of shipping, land, air and logistics solutions.Today, we are reaffirming our values by continuing our growth through the newly created CMA CGM AIR CARGO division.This new activity enables us to offer a comprehensive range of services, thus reenforcing our strategic position with our global customers.Already equipped with a fleet of 5x long-haul aircraft (3x A330-200F and 2x B777F), CMA CGM AIR CARGO is on an ambitious mission to continue to grow its current fleet with the acquisition of new freighters.CMA CGM AIR CARGO has already confirmed orders for 4x Airbus A350 freighters and will become the world’s first airline to launch and operate this state of the art.Company : CMA CGM AIR CARGOPosition : CaptainAircraft : B777Location : Paris CDG - FranceSalary : To be discussed during step 2  Description : Fixed terms contract - 6 months  Experience on Type : B777 mandatoryRole MANDATORY Requirements :- EU Passport- Full EASA  ATPL - EASA Class 1 medical- 8 000 hours total time- 1000 hours PIC on B777 ;- PIC B787 not accepted ;Application Process :1. Send to (.pdf files only) :       A. Cover letter with notice period required ;      B. CV up to date ;      C. Medical Class 1 ;      D. EASA license;      E. ELP 5 or greater ;       F. Last 3 pages of logbook with B777 / B787 entries signed.Please crosscheck you have added documents C / D / E / F in "supplemental documents", otherwise your application will not be considered. If positive screening, you will receive an email notification for : 1. Theoretical knowledge test &amp; Interview with CCAC senior management at CDG Airport 2. Simulator assessment at CDG Airport 3. Psychometric evaluation,5. Contract starting date: ASAPJoin CMA CGM AIR CARGO in this new of this exciting adventure and be part of a world-renowned maritime group !

CMA CGM AIR CARGO

Captain B777 - Fixed Terms Contract

Aircraft Interiors MechanicBase Maintenance - B747<ul><li>Location: Luxembourg, Europe</li><li>Immediate start </li><li>Until end of August 2024</li><li>Shifts: 5days on / 2days off</li><li>Monday to Friday with occasional weekend work (48 hours)</li><li>Shift A: 6.15am to 2.15pm OR Shift B: 1.45pm to 9.45pm</li><li>Beginning and end of flights included</li><li>Local accommodation provided</li><li>Pay rate: €30ph</li><li>Tools provided</li></ul>Duties:<ul><li>Working in the shop, repairing various locks and locking mechanisms</li><li>Removal and installation of cargo loading systems</li><li>Other interior removals, repairs and installations</li></ul>Requirements:To be considered for this contract you will be required to meet the following<ul><li>Have the right to work in the EU / EU citizen</li><li>At least 3 years experience as aircraft mechanic</li><li>Other interior or seat repair experience would be an advantage</li></ul>To apply:If you are passionate and meet the requirements outlined above, apply today!If you have not had any correspondence within 3 / 5 working days, unfortunately your application has been unsuccessful at this time.Aircraft Mechanic

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